Software Support Information

To help us provide you with the best support, please read the below points and provide as much information as possible so we can connect you to the relevant team. The more information you supply, the quicker we can assist you.

Remote Support – TeamViewer ID

If your PC is connected to the internet (preferred), please install TeamViewer or run TeamViewer_QS, available here: http://connect.teamviewer.com, and provide the ID. We will request the password if needed.

Contact Request Form

* Required Fields

First Name:

Surname:

Company:

Phone *:

Alternative Phone:

Additional Phone instructions:

Email Address *:

Machine Type:

Software Version:

Dongle Number:

Ensure your software is closed and remove the dongle from the PC. For USB dongles, the dongle number begins with a 4 and is 6 digits long. For parallel dongles, please include all numbers printed on the dongle. On a Quick Click dongle, the dongle number is beneath the barcode

Operating System (Windows):

Primary use of the machine:

Problem Description *:

Troubleshooting Performed:

TeamViewer ID *: